Refund and Returns Policy

Return Policy

Thank you for choosing Leo Jewellery for your purchase. We want you to be completely satisfied with your shopping experience. Please read our detailed return policy below.

Returns

We offer a hassle-free return process within 21 calendar days from the date of receiving your order. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, including any tags, labels, or accessories. Additionally, you must provide proof of purchase, such as the original receipt or order confirmation email.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Exchanges

We currently do offer direct exchanges. If you wish to exchange an item, we kindly ask you to get in touch with us at: info@leo-jewels.com

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at info@leo-jewels.com with details and photographic evidence of the issue. We will work with you to arrange for a replacement or refund as quickly as possible, at no additional cost to you.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized items
  • Items purchased during clearance or final sale events

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@leo-jewels.com to request a return authorization (RA) number and shipping instructions.
  2. Pack the item securely in its original packaging, including all accessories and documentation.
  3. Clearly mark the RA number on the outside of the package.
  4. Ship the item back to us using a trackable shipping method.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at info@leo-jewels.com We’re here to help!


Shipping Policy

At Leo Jewellery, we strive to provide you with a seamless shopping experience, including fast and reliable free shipping options. Please review our detailed shipping policy below.

Domestic Shipping

We currently offer shipping worldwide. All orders are processed within 2-3 business days from the date of purchase. Once your order has been processed, you will receive a shipping confirmation email with the exact shipping period and then once your item has been shipped you will receive tracking information.
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Customs, Duties, and Taxes

Leo Jewellery is not responsible for any customs duties, taxes, or other fees that may be imposed by your country’s customs authorities. Please be aware of your country’s import regulations and any associated costs before placing an order.

Lost or Stolen Packages

Leo Jewellery is not liable for any packages lost or stolen during transit. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim using the provided tracking information.

Shipping to Multiple Addresses

At this time, we are unable to ship orders to multiple addresses. If you wish to send items to different addresses, please place separate orders for each shipping address.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at info@leo-jewels.com. We’re here to assist you with any inquiries you may have.

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